Casework & Social Services
Casework Support
Many migrant workers who come through HealthServe’s doors encounter challenges stemming from disadvantaged social determinants of health. HealthServe renders holistic care for clients facing workplace injuries, complex medical problems and related social issues, addressing both immediate concerns and long-term well-being.
Our Casework & Social Services team journeys closely with these clients to navigate complex administrative processes, educating and empowering them in the process.
Our social workers further serve as advocates and mediators, collaborating with government agencies, partner NGOs, dormitory operators and employers to ensure holistic and sustainable support.
Social Services
In addition to basic social assistance, we offer support such as accompaniment to hospital visits and rehabilitation sessions, securing of emergency financial aid when needed, and organising of community outings.
Using a strengths-based approach, we build on clients’ existing resources to foster self-advocacy and resilience.
By combining practical support, advocacy, and community building, HealthServe’s Casework & Social Services team empowers migrant workers to overcome challenges, build resilience, and find community in challenging times.
Migrant workers can learn more about the services offered to them here.
2023 Impact Summary
Cases of social assistance rendered (in emergency financial assistance, meals, groceries, phone and transport top-ups)
4,800
Community outings organised for affected workers
7
Hear From Our Community
If we visit [private] clinics, the consultation fee is high and there’s a language barrier, they can’t understand me. That’s why I came here. For those people from my hometown with fevers or headaches, I will recommend them to come here.
HealthServe has made me feel more secure about being in a foreign country and reminded me not to be afraid or lonely in case I need medical or emotional support.
I thinking, I no makan but no die, maybe HealthServe come from God to help me.
HealthServe saved my life.
What I’m most grateful to HealthServe for is... showing me a direction to work towards, whenever there is something I don’t understand. And when we don’t receive our rightful compensation, HealthServe mediates for us with the government and our employers.
HealthServe has been really helpful to me, especially with my medical expenses and issues
Everyone here is really friendly and nice, and is always willing to offer a listening ear
